Feb 18 / VDSS

Enhanced Card Security Feature Now Available for Virginia’s SNAP Customers

The Virginia Department of Social Services has launched a new lock and unlock security feature for Supplemental Nutrition Assistance Program (SNAP) customers to help protect against Electronic Benefit Transfer (EBT) card theft. The rise of EBT card scams across the nation has significantly impacted SNAP customers, with fraudulent schemes like card skimming and phishing leaving families without the benefits they depend on to purchase food. These scams not only threaten the well-being of vulnerable households but also create uncertainty and stress for those already facing financial challenges.

Customers can now lock and unlock their EBT cards between uses, helping ensure that only authorized transactions occur when the card is ready to be used. The new feature is easy to access using the ConnectEBT app available for download on both Android and Apple devices. ConnectEBT is the only officially licensed app to service Virginia Electronic Benefit Transfer customers and is managed by Conduent Inc., a private company that provides a range of services to government agencies. Virginia, along with 20 other states, contracts with Conduent to administer Supplemental Nutrition Assistance Program and other benefits. More

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