Professional Development Series

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The OEO is excited to offer professional development courses on a wide array of topics. New courses will be offered throughout the year, so check back frequently. These courses are offered on-demand, are self-paced, and will take approximately 45 minutes to 1 hour to complete.

If you have a need for a particular topic, please let us know!

A Guide to Empathy
in the
Workplace

In this session, we’ll take an in-depth look at how we define empathy. We’ll unpack how empathy differs from sympathy, the characteristics of empathy, and the three types of empathy you can experience.

5-Day Challenge to Improve Your Mental Health

Each day explores a different facet of mental health and contains a simple exercise for putting it into practice. In less than 15 minutes a day, you can improve your emotional well-being.

Science of
Effective
Listening

Kate Murphy, author of "You’re Not Listening: What You’re Missing and Why It Matters," shares the latest research on effective listening. You’ll discover how our brains respond when we’re engaged in conversation and get best practices for effective listening - including creating the right environment, engaging curiosity, supporting rather than shifting the conversation, and embracing silence.

6 Tips for
Peer to Peer
Training

Peer training is a win-win. New employees learn from someone who knows the position inside and out, while existing employees develop mentoring skills and deepen their understanding of their own role. Do you think you might be ready to take on an exciting challenge and share what you know with a new team member? If so, this course is for you. You’ll get the real-world tips and practice you need to knock peer training out of the park. 

Resolving
Conflict

At best, workplace conflict stifles communication and productivity. At its worst, tensions escalate to aggression and bullying. That’s why it’s important to address conflict quickly. In this course, you’ll learn common sources of discord and some typical responses to it. You’ll also discover techniques to resolve conflict, address anger, and stop abusive behavior.

Cybersecurity & Protecting
Your Data

Modern-day theft scarcely resembles heists and burglaries of the past—it has evolved into the digital sphere, requiring us to learn new security practices alongside the old ones. In this course, learn what constitutes confidential data, why it’s important to keep it safe, and essential security best practices that include both cyberspace and physical facilities.

How to be
a Better
Supervisor

As a manager, you're not just the “person in charge.” It’s your responsibility to help your team realize their potential. Solid team management brings people together to maximize their strengths, overcome differences, and achieve shared goals. By doing so, you improve performance, productivity, and employee satisfaction. 

Leading with
Emotional
Intelligence

Can you identify your emotions and understand why they’re happening? What about the emotions of others? Are you skilled at spotting and responding to their cues? Those with high emotional intelligence readily recognize their feelings, manage their reactions, and build positive interactions with others. In this course, you’ll unpack what emotional intelligence is and learn to boost your emotional intelligence skills by strengthening your personal and social competence. 

Leading
Through
Difficult Times

Data breaches, natural disasters, and workplace violence are just a few of the risks organizations face. Crises like these can throw an agency into chaos, threaten public and employee safety, and more. In this course, you'll learn how to lead through difficult times using crisis management. You'll get an in-depth look at each stage of crisis management, including the critical steps you should take before, during, and after a crisis.

Creating & Delivering Effective Presentations

In this course, you’ll learn how to create and deliver winning presentations. First, you’ll learn how to define presentation objectives, organize content, and bring it to life with visual aids. Then, you’ll discover the best ways to rehearse, identify areas for improvement, and cope with nerves. Finally, you’ll learn how to deal with difficult questions from your audience.